Order Sync / Download Tips

If orders have stopped syncing from Shopify to Heartland Retail Point of Sale, please check the following:


A. The most common reason for orders to stop syncing to Heartland Retail Point of Sale is related to custom field that are set to REQUIRED. 

Login to Heartland Retail Point of Sale and go to Settings > Custom Fields.

Examine all custom field with a GROUP of CUSTOMER

Screenshot 2023-09-09 at 10.27.24 AM.png

Look for a Custom Field that is set to REQUIRED like the example below.

Screenshot 2023-09-09 at 10.28.28 AM.png

Remove the REQUIRED setting so it is no longer required. That will enable Hyperspace to create new customers when syncing Sales Orders to Heartland Retail Point of Sale.

Repeat the same process for all Custom Fields with a GROUP of SALES ORDER. See below.

Screenshot 2023-09-09 at 10.30.58 AM.png

If orders are still not syncing after you have completed the above steps, please reach out to Hyperspace Support. Thank you.








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