How do I confirm the status of an order?

Hyperspace has a lot of queues to indicate the status of order. For example, a green button with a green background indicates that the order has been successfully enrolled to DEP.  A red-shaded background means that the order has an error.

There might be a need to confirm what Apple has on record on their database. The order in Hyperspace may appear successful, but if you have doubts the best solution is to run a SHOW ORDER DETAILS on the order. 

First locate the order under the Invoices tab in Hyperspace and select the checkbox on the far left.

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At the bottom of the Invoices tab there is a button called SHOW ORDER DETAILS. On some versions of Hyperspace it is under the MORE button.

Click the SHOW ORDER DETAILS button.

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This buttons will show you the order details that Apple has on file for this order ID. Hyperspace will send a request to Apple's servers and ask Apple what it has on file for the order you selected. A pop-up will appear in the middle of the screen similar to the image below.

It will show the serial numbers on the order and the status of each one. A status of COMPLETE, indicates that the serial number is successfully enrolled to Apple's Device Enrollment Program.

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