NetSuite Order Color Legend

For customers running NetSuite Integration with Lightspeed Retail, you can view your orders in the Hyperspace system. In Hyperspace there are colored buttons next to each order. There are 4 colors; Green, Red, Yellow and Blue. 

Screen_Shot_2018-05-16_at_6.32.28_PM.png

Green: This order in transmitting to NetSuite to create a Sales Order in NetSuite. You can see all pending orders by clicking on the In Queue radio button.

Screen_Shot_2018-05-16_at_6.34.20_PM.png

Green orders are in queue to sync to NetSuite ERP. If it has not synced, it is most likely in-line waiting for other processes to finish so it can sync.

Red: This indicates that there is an error with the order. Hyperspace attempted to sync this order to NetSuite and NetSuite would not accept it. You can typically view the error message returned from NetSuite by clicking on the Error radio button.

Yellow: This order has been successfully synced to NetSuite. 

Blue: This is an exception order. It is most likely an order that was received by NetSuite and synced into Lightspeed. Some businesses connect their eCommerce platform directly to NetSuite and then sync the orders back to Lightspeed Retail. These orders will appear blue.

 

 

Was this article helpful?
0 out of 0 found this helpful