Magento 1 & 2 Support Plans

 

Magento Support packages available for those looking for a simple solution to keeping their website up and running for the long haul. While Magento provides improved performance, scalability, and other benefits, regular maintenance is needed to ensure that all moving parts continue to work as designed. 

Our service plan is $1,295.00 year for Magento 1 and Magento 2 Community users.

If you are using Magento Enterprise, please contact us at info@hyperspacehq.com for a quote.

Our Level 1 support and service plan includes the following:

Magento Version Upgrades

Automatic upgrades as they are released ensuring your site is always running the latest version. This does not include upgrading from Magento 1 to Magento 2.

This Magento Security Patches

Automatic security patching ensuring you are always protected against the latest vulnerabilities.

Advanced Support 1

Emergency support for checkout down or site down issues. Support for javascript or theme conflicts with extensions or upgrades. 

Extension Support and Installation

The Level 1 support plan above does include supporting conflicts and minor extension errors that could occur.  Our team is not the developer for 3rd party extensions so we can only provide limited support or help you submit support issues to the original developer. We will do our very best to solve your issue, but there may be support issues that arise that require the original extension developer.  We may also need to remove the existing extension and replace it with one that is more compatible and reliable.

Feature Enhancements, Design Changes & More

Hyperspace can add additional features to Hyperspace at a rate of $95/hr. You can submit a quote request by emailing the details to info@hyperspacehq.com, discussing the new feature with your project manager or submitting a support request.

 

 

 

 

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