Locating your Customer ID

Now that you have been certified by Apple to enroll devices to Apple Device Enrollment, it is important to always make sure that you are enrolling devices to the correct Customer ID.  The Customer ID that you used to enroll devices during the final Golden Transaction Test is not your Customer ID. Most institutions use 1 Customer ID for the entire University, but a few have one or more. 

For example, there might be 1 Customer ID for the main University and a separate one for the Medical Institution off-campus.

Access your MDM Portal here:
https://school.apple.com/

Login to your portal with your Apple ID. If you do not know your login, contact your IT administrator or Apple representative. It is possible that you are not authorized to view or manage devices for your University.

Access your MDM Portal here:
https://school.apple.com/

Screen_Shot_2018-06-08_at_7.50.57_AM.png

Login to your portal with your Apple ID. If you do not know your login, contact your IT administrator or Apple representative. It is possible that you are not authorized to view or manage devices for your University. You may need to ask the department head of the division in which you are enrolling devices to login to their portal.

Once you login, go the Organization Details tab. Here you will see your Customer ID on the top left corner under the Customer ID heading.

Screen_Shot_2018-06-08_at_7.51.07_AM.png

Each Hyperspace integration is different depending on what Point of Sale you use. For example, in Ratex you enter the Customer ID into the Interests field. in LightSpeed Retail, you enter the Customer ID into the custom field in Lightspeed Retail. Make sure you are enrolling devices to the correct Customer ID. 

In Hyperspace you can click on the Invoices tab and see the Customer ID attached to the order. You can verify that you are enrolling devices to the correct Customer ID before you submit the order to Apple Device Enrollment.

Screen_Shot_2018-06-11_at_2.55.03_PM.png

IMPORTANT: You will also see your Authorized Resellers on the right lower corner (Device Purchased From)

Screen_Shot_2018-06-08_at_7.54.09_AM.png

Be sure to click Add Reseller and enter your Reseller ID. Your Reseller ID can be found in your Hyperspace settings. It was used in the final Golden Transaction Test.

Screen_Shot_2018-06-08_at_7.53.58_AM.png

If you do not know your Reseller ID, please contact your tech store. Devices will not enroll or appear in your portal unless the Reseller is authorized. 

 

Was this article helpful?
0 out of 0 found this helpful