Magento Development & Support Plans

Hyperspace Magento 1 and Magento 2 support is available for businesses looking for a simple solution to keep their website up and running for the long haul. While Magento provides improved performance, scalability and other benefits, regular maintenance is needed to ensure that all moving parts continue to work as designed. 

Our service plan is $1,495.00/year for Magento 1 and Magento 2 Community users.

If you are using Magento Enterprise, please contact us at info@hyperspacehq.com for a customized quote.

Our Level 1 support and service plan includes the following:

Magento Version Upgrades

Our team will perform automatic upgrades as they are released, ensuring that your site is always running the latest version. This does not include upgrading from Magento 1 to Magento 2. 

Magento Security Patches

It is important to always protect your site against the latest vulnerabilities. Our team will monitor your site regularly and implement all required security patches. 

Advanced Support 1

Our team is available 24/7 x 365 for emergency support for checkout down or site down issues. We are here to support javascript or theme conflicts with extensions or upgrades. 

Extension Support and Installation

The Level 1 support plan above includes supporting conflicts and minor extension errors that could occur.  Our team is not the developer for 3rd party extensions so we can only provide limited support or help you submit support issues to the original developer. We will do our very best to solve your issue regardless, but there may be support issues that arise that require the original extension developer.  In rare instances, we may need to remove the existing extension and replace it with one that is more compatible and reliable.

Feature Enhancements, Design Changes & More

Hyperspace can add additional features, install extensions, provide training for new employees, upgrade new extensions and configure extensions at a rate of $95/hr.  Hyperspace can also perform custom design services, blog customization, gallery customization and more for your site. Please talk to your Hyperspace Project Manager about your project to receive a fixed-bid estimate.

If you need to schedule training sessions, please contact your Hyperspace PM to schedule an appointment for you and your team. If you are retraining new employees, please provide a list of topics you would like covered in the training session 48 hrs prior to your appointment.

 

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