Many clients use Hyperspace to connect their Point of Sale to Magento 1 or Magento 2. The Hyperspace integration syncs products, stock, images, sales orders and more.
If you are having permission issues with Hyperspace connecting to Magento, it is going to be one of the following:
1. The URL in your Hyperspace Web Store settings is not valid.
2. Your Magento developer has installed a new security plugin that is blocking Hyperspace. Please make sure that this IP address is whitelisted (52.24.106.184).
3. Your web host uses mod-security rules and has blocked this IP address (52.24.106.184).
4. Magento 1
a. Your API username or password in Hyperspace is not correct.
b. Your API user privileges are not correct.
5. Magento 2
a. Your API token in Hyperspace is not correct.
b. Your API user privileges are not correct.
6. Your web host for Magento has a firewall that is blocking IP address: 52.24.106.184.
Resolution:
For items 1, 4 and 5 - Hyperspace can check those if we have access to your Magento admin.
For items 2, 3 and 6 - You will need to contact your Magento Support Team and/or your Web Host provider to resolve those issues. We are happy to be a supporting resource for the call. Please schedule an appointment with your Magento Support Team and/or your Web Host with 24 hours advance notice.