Salesforce API limits and Syncing a Customer

It is very rare that you will ever need to do anything manually. The Salesforce integration for Lightspeed Retail is entirely automated.

We have seen instances where the API limit is reached in Salesforce and data that should sync cannot because you have reached your API limit. 

You may exceed the Salesforce allotted API daily call limit. These limits are administered within Salesforce and are typically set at 16,000 calls within a 24-hour period. You can view this in your Salesforce Account by doing the following:

Step 1: As an Administrator, go to the Setup link at the top of the screen.

Step 2: Click on the "Company Information" link under "Administration Setup" and "Company Profile" in the side navigation.

Step 3: Your API Request usage is on the Organization Detail page.

Most systems and solutions (e.g. Lightspeed Retail) do not have a maximum per day. Instead they only allow you to sync data at a certain rate of speed. There is no daily limit per customer.

Salesforce is a little bit of an 'odd duck'. It has a daily limit and once you reach that limit, you cannot sync any longer. It is important to maintain a daily limit that always has a little extra room at the end of the day.

 

If you have reached your limit, any 3rd party integration that attempts to use the Salesforce API will not be able to read or write data. If you are hitting the limit daily, it is recommended that you contact Salesforce and request an API limit increase.

You can force sync any customer inside of Hyperspace to Salesforce by following the steps below.

Click on the Customers tab at the top of Hyperspace and you will see all of your customers in Lightspeed Retail Point of Sale

Search for the customer that you want to sync.

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Click the checkbox to the left of the customer to select it.

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At the bottom of Hyperspace there is a GREEN button called: Salesforce Sync Customer

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This will sync the customer you selected to Salesforce. 

 

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