If you have completed a consignment invoice in Momentis and it will not download into Lightspeed Retail, the first step is to login to Hyperspace and click on the Momentis tab at the top of the screen.
You will see a 12 gray buttons under this tab.
Click on the button called 'Invoice PO'.
You will see a list of all of your Invoices from Momentis.
You can search for a specific invoice by entering the Invoice Number in this field which is located at the top left corner of the screen.
If the green button next to the invoice says UPDATE, that means Hyperspace has already created a purchase order in Lightspeed. If you make a change to the invoice in Momentis, you can force a new update in Lightspeed by clicking this button.
If the green button next to the invoice says SYNC, that means there was an issue creating the purchase order in Lightspeed. You can click the SYNC button again to force Hyperspace to try to create the purchase order in Lightspeed.
There is a column in each invoice in Hyperspace called: Error. Sometimes this column will indicate the item on the invoice that is causing the issue. See example below.
Should you see the error 'style not in catalog', this means