Brett Gordon
Activity overview
Latest activity by Brett Gordon-
Brett Gordon created an article, NetSuite Error: Credit card number is not valid.
Credit card number is not valid. Please check that all digits were entered correctly. If you are receiving a message in Hyperspace with this error, it is likely that the payment method you mapped s...
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Brett Gordon created an article, Testing the Lightspeed to Hyperspace Connection
If you have products in Lightspeed Retail, you can test the connection. Click on the Inventory button at the top of the Hyperspace dashboard. At the bottom of this tab click the + MORE button, A...
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Brett Gordon created an article, How to re-index my database and fix index management errors
In both Magento 1 and Magento 2 you may see an error on the top of the screen indicating that you need to run your Index Management. For Magento 1, it looks similar to this. The Magento database ...
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Brett Gordon created an article, Resetting your Lightspeed to Hyperspace Connection
With most 3rd party integrations (NetSuite, Salesforce, Lightspeed Retail) you establish an API connection by creating a TOKEN and that TOKEN is tied to a user in that system. If the user is remov...
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Brett Gordon created an article, Overriding your Delivery Number or Delivery Date in Apple Device Enrollment
If your order for Apple Device Enrollment appears with a red-shaded background, this indicates that it has not enrolled successfully to Apple Device Enrollment. Here are 2 troubleshooting techniqu...
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Brett Gordon created an article, Invalid Item Reference Key Error
These errors are primarily caused by incorrect or missing data in NetSuite. "Invalid item reference key XXXX for subsidiary X" error This error occurs if item X is inaccessible to the ...
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Brett Gordon created an article, What does the subscription support cover in my App or Integration?
Lightspeed Retail is a cloud-hosted solution. You cannot install software into Lightspeed Retail. Most of the applications we integrate into Lightspeed Retail are cloud-hosted such as Salesforce, S...
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Brett Gordon created an article, Updating Authorize.net in Magento for SHAW-512
Get a new Signature Key You need to get a new Signature Key and add it to your Magento Admin configuration. Log into the Merchant Interface at https://account.authorize.net. Click Account f...
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Brett Gordon created an article, How do taxes sync from the eCommerce site to Lightspeed Retail
With any eCommerce platform you create and modify your own tax rates and tax rules inside the eCommerce admin. You also create your own tax rates and rules inside the Point of Sale. Lightspeed Ret...
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Brett Gordon created an article, Shopify Reverse Sync
Shopify Reverse Product Data and Image Sync If you have an existing Shopify site and are just getting started with Lightspeed Retail Point of Sale, Hyperspace offers Shopify Reverse Sync to make t...